Develop your leadership
Participants will learn to adopt a leadership mindset by improving their listening skills, self-assertion, and ability to manage conflicts or difficult situations, to encourage their teams to speak up, and to detect early warning signs so they can act before situations deteriorate.
Who it is for
No prerequisites are required to enroll in the training.
Objectives
- Listen effectively
- Respond to harmful listening
- Know how to say no and make it heard when facing a peer
- Move an employee from an emotional state to a rational one
- Get teams to express themselves constructively
- Maintain active monitoring of your teams’ level of engagement
- Correct course before the situation deteriorates
Program
Session01
Mastering assertiveness for effective communication
Balancing self-assertion and empathy
- Exchange on participants’ everyday situations regarding their ability to assert themselves and stand up for themselves
- As a group, define the challenges and binary “yes/no” consequences when making a decision and communicating it
- Building the yes <> no axis on the self-assertion <-> empathy axis
- Discovery and work on the 3rd dimension, assertiveness, making it possible to move beyond a binary relationship to build value together
- Putting in place action steps to listen, persuade, and engage your interlocutors
Know how to listen
- Role-play situation
- Work on identifying harmful listening styles
- Discovering the room for maneuver available in response to harmful listening styles
- Putting in place concrete action steps to facilitate communication in the face of harmful listening
- Work on active listening to inspire trust
Managing conflicts in the heat of the moment
- Conflict management simulation
- Discovery of the 6-point methodology: from emotional to rational
- Rephrasing exercise
- Practicing hot feedback in a difficult situation
Session02
Fostering buy-in from your employees
Stimulate engagement with emotional intentions
- Don't be afraid: definition of the theme, understanding, and concrete actions to implement
- Know how to say no: definition of the theme, understanding, and concrete actions to implement
- Keep a critical mindset: definition of the theme, understanding, and concrete actions to implement
- Know how to decide: definition of the theme, understanding, and concrete actions to implement
Spot weak signals
- Verbalizing the manager’s two legs: what we allow employees to do (loving leg) vs what we expect from employees (demanding leg)
- Sharing the 3 axes: collective / productivity / behavioral
- Matrix definition of each participant’s essentials
- Sharing the 3 alert levels: alert / alarm / crisis
- Mirror-workshop for verbalizing weak signals
- Pair exchanges and challenging best practices by the speaker(s)
- Identifying information channels
- Feedback on the co-construction carried out, learnings, and definition of possible corrective actions
Understanding and anticipating social dynamics
- Presentation of the socio-dynamic matrix
- Examples of social dynamics plunging participants into different professional environments
- Discovering the influence of strong actors on hesitant actors
- Defining an influence strategy
Before the course
Theoretical content, text excerpts, and examples of communication messages will be shared with participants to ensure they have a minimum knowledge base. Discussions may also take place with the trainers in order to assess each participant’s context and level.
Assessment
Your learning outcomes are assessed through a practical case, a simulation or a questionnaire. You receive a certificate of completion at the end of the course.
Practical information
For terms and deadlines, contact us at least 15 days before the date you have in mind.
Accessible to people with disabilities: a designated disability coordinator follows up on any adaptation request, to be reported before the course.
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A course for your team?
Describe your context and what you want to change. We will point you to the right person.